At Toybox, we want every customer to be delighted with their purchase. If something isn’t right, we offer a clear and fair return policy to ensure your satisfaction.

Eligibility for Refund

You may request a refund within 14 calendar days of receiving your order if:

✔ You notify us within this period with a valid reason
✔ The item is unused, in its original condition and packaging
✔ The item is damaged or defective upon delivery

Non-Refundable Items

🚫 Personalized or custom-made items (if applicable)
🚫 Items that have been used, damaged, or altered by the customer
🚫 Products purchased as final sale, clearance, or under special promotional discounts

How to Request a Refund

To start the return process, please contact our support team with the following:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the product and packaging (if applicable)

Return & Refund Process

1. Review & Verification
Our team will assess your request. We may request the item be returned for inspection.

2. Return Shipping
If a return is required, detailed instructions will be provided.
➤ Return shipping costs are the customer's responsibility unless the product is defective or incorrect.

3. Refund Completion
Once approved, refunds are issued to your original payment method within 5–7 business days (processing time may vary by bank or provider).

Important Notes

  • Returned items must be in unused, resaleable condition and include all original packaging.

  • Shipping fees are non-refundable, unless the return is due to our error or a faulty item.

  • Toybox reserves the right to refuse refunds for items that do not meet the conditions above.

  • Excessive or suspicious refund requests may result in account review or limitations.

Need Help?

We’re here to support you! For any refund-related questions or concerns, please reach out through our Contact Us page or Email us connect@teddynco.com.